Training film made for Ford showing how poor customer service can lose a dealership custom. Mrs Kennedy takes in her car for repair. She is kept waiting while another customer is served. The mechanic diagnoses the problem by guesswork and leaves greasy hand-prints over the car's bodywork. The car is not ready when Mrs Kennedy returns. While on holiday the garage manager visits a much more efficient dealership and learns what changes he must make in order to keep his customers... (Full plot summary below)
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Training film made for Ford showing how poor customer service can lose a dealership custom. Mrs Kennedy takes in her car for repair. She is kept waiting while another customer is served. The mechanic diagnoses the problem by guesswork and leaves greasy hand-prints over the car's bodywork. The car is not ready when Mrs Kennedy returns. While on holiday the garage manager visits a much more efficient dealership and learns what changes he must make in order to keep his customers happy.
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